I went to the Petland on Golf Rd in Hoffman Estates with trepidation — having read some spectacularly negative reviews. Somewhat to my surprise, the store was clean, well lighted and both pets and merchandise were very attractively organised and displayed. The only scent I detected was that of fresh wood-based bedding. Cages and display cases were appropriate for the size and number of pets they contained and were very clean. Pets appeared healthy, groomed and well fed. In the course of my visit to purchase a Persian kitten, I was greeted immediately and ultimately interacted with three staff members — all of whom were welcoming, friendly and knowledgeable. They also — perhaps more importantly — clearly cared about the animals. The pet I selected was six months old, and the entire staff were excited that he was finally ‘going home’. Overall, I had a fantastic experience!